One day Maggie, an older client of ours, comes into the office. She sat and talked with me for a while. She had a Preferred Insurance envelope in her hand, but she never brought up insurance. After a while, I asked Maggie what I could do for her and she said, “Oh, nothing really, I was just stopping by.”I paused a second and politely said, “Well it’s been great catching up, but I really have a busy day ahead of me.” We both stood up to exit when Maggie suddenly gave me a hug and started to cry.
“Maggie, what’s wrong?” I asked.
“I was just having a really bad day and when I drove past your office I thought to myself: They’ll make me feel better. They’re always so upbeat. So I just stopped in, and it worked. This truly was the best part of my day.” And with that, Maggie walked out.
That moment I knew all our emphasis on attitude and culture and goals really was working. “Making A Difference Is Our Business” wasn’t just a slogan, it was why we came to work in the morning.
We passionately embrace life by taking chances, celebrating successes, learning from failures and giving generously…to inspire and improve ourselves and our world.
Keystone is a group of nearly 300 agency partners who work together to pull resources and collaborate services and knowledge. This allows us to have access to tools and services many other agencies are unable to provide, including safety and risk management, human resources, and employee benefits.